Last updated: 12 October 2026
Credits do not expire. A credit is spent only when an image is generated.
The credit is not spent. If a credit has been deducted for an image that was never delivered, the credit is restored automatically. You do not need to ask, and you do not need to write to us.
If an image is delivered but falls short of what we describe on this site, tap the thumbs down under the picture and Give me my credit back, or tell us what happened in Help in the app, or by email. Where the complaint is justified, we restore the credits.
Not happy with your pictures? Your first pack comes with your money back: within 14 days of buying it, we refund it in full, even if you have used its credits. Tap Get my money back in Settings, or write to hello@pedesta.studio from the address you bought with. This is once per customer, for your first pack only. The pictures you made stay yours, and the pack's unused credits come off your account.
If you change your mind about a later pack: when you have not used any credits from it, we refund it in full if you ask within 14 days of buying it. Write to hello@pedesta.studio from the address you bought with. Apart from your first pack, once a credit from a pack has been used, that pack is not refundable, and its remaining credits stay on your account and never expire.
Write to hello@pedesta.studio from the address you bought with, and say which pack. That is the whole process.
Dodo Payments Inc. is the merchant of record and the seller for your purchase, and your receipt comes from them.
Payments in rand from South Africa are received by Alomooi (Pty) Ltd, the seller, through Yoco (Yoco Technologies (Pty) Ltd). A refund of a rand payment goes back through Yoco to the card you paid with, or by bank transfer where a debit card cannot be refunded that way.
Refunds of money are issued through Dodo Payments Inc. as the seller of record, to the card you paid with, under their buyer terms. A refund usually reaches your card within 3 to 5 business days.
If something is wrong with a payment, please write to us at hello@pedesta.studio before you contact your bank. A refund we issue is simpler for you than a bank dispute, and under the seller of record's buyer terms a dispute over a legitimate charge can carry a fee.
Nothing on this page limits any right you have under the consumer protection law that applies to you.
To have a credit looked at, use the help box in the app, or write to hello@pedesta.studio.
The credit packs are one-time purchases. There is no recurring billing and nothing to cancel: you buy credits once, they never expire, and you are not charged again unless you buy again.
If a subscription tier is offered in future, it can be cancelled at any time, and access continues to the end of the period you have already paid for. You are not charged after cancelling.
This page restates clause 6 of the terms of service.